Privacy Policy

We may collect information when you:

• Submit a Get Covered form
• Contact Nello through this website
• Communicate with Nello by phone, text, email or other means
• Use the website

That information may include:

• First and last name
• Email address
• Telephone number
• The insurance category or type of coverage requested
• Information you voluntarily include in a message
• Basic website and device information such as browser type, pages visited, referring source, approximate location derived from IP address and similar technical information, where analytics or website-security tools are used

Our website intake form is intentionally designed not to request highly sensitive underwriting information. Please do not submit through the general website form your Social Security number, driver’s license number, financial account information, payment card information, passwords, medical information or other highly sensitive information, unless it is specifically requested through an appropriate secure process.

We may use the information provided to:

• Respond to insurance inquiries
• Communicate with prospective and existing clients
• Determine what type of insurance assistance may be appropriate
• Provide or facilitate insurance quotes or services
• Maintain business and customer records
• Operate and improve the website
• Protect against fraud, abuse or security threats
• Comply with applicable legal and regulatory requirements

When reasonably necessary to respond to an insurance request, information may be shared with parties involved in obtaining or servicing insurance. Depending on the request, that may include:

• Insurance carriers
• Managing general agents
• Wholesalers
• Brokers
• Insurance service providers
• Other insurance-market participants

Sharing occurs only where it is reasonably related to your request or to the operation and servicing of an insurance relationship. Information is not automatically sent to every carrier or third party.

We may use service providers that help operate our business and website, such as website hosting providers, customer relationship management systems, email providers, communications providers, automation and integration providers, analytics providers, and cybersecurity and fraud-prevention providers. These providers may process information on our behalf in connection with the services they provide to us.

Nello Insurance LLC does not sell personal information for money.

This website may use essential cookies or similar technologies needed to operate the site, and may use analytics or performance technologies where those are enabled. Most browsers allow you to restrict or delete certain cookies through your browser settings, though some site functionality may be affected.

If nonessential analytics or advertising technologies are added in the future and require consent, an appropriate consent mechanism will be provided.

When you request information, we may respond using the contact information you provide. Submitting an inquiry is not permission for unlimited unrelated marketing.

You may ask us to stop sending marketing communications. For marketing email, you may use any provided unsubscribe method or contact us to request removal. For text messages, you may reply STOP to opt out where applicable. Certain operational or legally required communications may still be sent.

We use reasonable administrative, technical and physical safeguards appropriate to the nature of the information we handle. No method of internet transmission or electronic storage can be guaranteed completely secure.

Information may be retained for as long as reasonably necessary for the purpose for which it was collected, insurance servicing, business records, legal and regulatory obligations, fraud prevention and dispute resolution.

This website and our insurance services are not directed to children under 13, and we do not knowingly seek personal information directly from children under 13 through the website.

This site may contain links to third-party websites. We are not responsible for the privacy practices or content of independent third-party sites.

If you have questions about your personal information or this Privacy Policy, please reach us through our Contact page.

We may update this Privacy Policy periodically. The Effective Date above will be revised when material changes are made.